Refund and Cancellation Policy

1.1 Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase.

Note: This applies only to your first purchase. Renewals and repeat purchases are not eligible for the 7-day guarantee.

1.2 Eligible Refund Situations

Refunds will be provided in the following cases:

• You were charged incorrectly or duplicate charges occurred
• Technical issues prevented you from accessing the service for more than 48 consecutive hours, and we were unable to resolve them
• The service does not function as described in our documentation
• You request cancellation within 14 days of your initial subscription (new customers only)

1.3 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after 14 days of purchase
• Failure to use the service or features
• Account suspension or termination due to violation of our Terms of Service
• Third-party service interruptions (WhatsApp API, Google Sheets API, etc.)
• Downgrade from a higher plan to a lower plan
• Unused message credits or automation runs

1.4 Pro-Rated Refunds for Annual Plans

If you cancel an annual subscription within the first 30 days, you will receive a pro-rated refund for the unused portion of your subscription, minus a 15% processing fee. After 30 days, annual subscriptions are non-refundable.

2.1 How to Cancel

You can cancel your subscription at any time through:

• Your account dashboard under "Subscription Settings"
• Contacting our support team at support@sandeshai.com

2.2 Effect of Cancellation

• Monthly Subscriptions: Access continues until the end of your current billing period. No charges will occur after that date.
• Annual Subscriptions: Access continues until the end of your annual term. Cancellation prevents automatic renewal.
• Cancelled subscriptions will not be automatically refunded unless within the 7-day money-back guarantee period.

2.3 Data Retention After Cancellation

After cancellation, we will retain your data for 30 days in case you decide to reactivate. After 30 days, all automation workflows, chat history, and settings will be permanently deleted.

3.1 How to Request a Refund

To request a refund, please contact us at:

3.2 Refund Processing Time

• Refund requests will be reviewed within 2-3 business days
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account

4.1 Upgrades

You can upgrade your plan at any time. You will be charged the pro-rated difference immediately, and your new plan features will be available instantly.

4.2 Downgrades

Downgrades take effect at the end of your current billing cycle. No refunds are provided for the difference between plans.

5.1 Service Outages

In the event of extended service outages (more than 48 consecutive hours) caused by our infrastructure, we may provide account credits or pro-rated refunds at our discretion.

5.2 Force Majeure

We are not liable for refunds due to circumstances beyond our control, including but not limited to: natural disasters, wars, terrorist attacks, riots, government actions, internet service provider failures, or third-party API disruptions (WhatsApp, Google, etc.).