Last Updated: February 24, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SandeshAI ("Company," "we," "us," or "our") governing your access to and use of the SandeshAI platform, including our website (www.sandeshai.com), WhatsApp automation services, Google Sheets integration, mobile applications, and all related services (collectively, the "Platform" or "Services").
BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS.If you do not agree to these Terms, you must not access or use the Platform.
We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after changes constitutes acceptance of the modified Terms. We recommend reviewing this page regularly.
You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are of legal age to form a binding contract.
If you are using the Platform on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
You are responsible for:
SandeshAI provides WhatsApp automation and integration services, including but not limited to:
IMPORTANT:
Our Services rely on third-party platforms including WhatsApp Business API, Google APIs, and other external services. We do not control these third-party services and are not responsible for their availability, functionality, or changes to their terms of service.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:
You acknowledge that you are solely responsible for compliance with WhatsApp's Business Policy, Commerce Policy, and Terms of Service. Any violation may result in:
WE ARE NOT LIABLE FOR ANY CONSEQUENCES ARISING FROM YOUR VIOLATION OF WHATSAPP POLICIES.
We implement commercially reasonable security measures to protect data transmitted through the Platform. However, NO SECURITY SYSTEM IS IMPENETRABLE. We cannot guarantee the absolute security of data.
You are solely responsible for:
When you use our Platform, you authorize us to access and process data from your connected accounts (WhatsApp Business, Google Sheets, etc.) as necessary to provide the Services. Our processing of personal data is governed by our Privacy Policy.
We may use third-party service providers to process data on our behalf (hosting, analytics, payment processing, etc.). We are not responsible for the security practices of these third parties.
DATA BREACH DISCLAIMER:
In the event of any unauthorized access, data breach, or security incident affecting the Platform or your data, we will make reasonable efforts to notify you as required by law. However, WE SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR COSTS ARISING FROM ANY SECURITY BREACH, DATA LOSS, OR UNAUTHORIZED ACCESS, regardless of the cause. You acknowledge and accept this risk by using the Platform.
Our Platform integrates with WhatsApp Business API, which is owned and operated by Meta Platforms, Inc. You acknowledge that:
Our Platform uses Google APIs for Google Sheets integration and authentication. By using these features, you agree to:
We use Google user data only to provide and improve our Services. We do not:
The Platform may integrate with or link to other third-party services. We are not responsible for the availability, content, privacy policies, or practices of any third-party services.
THIRD-PARTY DISCLAIMER:
ALL THIRD-PARTY SERVICES ARE PROVIDED "AS IS" BY THE RESPECTIVE THIRD PARTIES. WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THIRD-PARTY SERVICES AND SHALL NOT BE LIABLE FOR ANY ISSUES ARISING FROM YOUR USE OF THEM.
Access to certain features of the Platform requires payment of subscription fees. By subscribing, you agree to pay all applicable fees as described on our pricing page.
We reserve the right to change our prices at any time. Price changes will take effect at the start of the next billing cycle after notice is provided.
All fees are exclusive of applicable taxes (GST, VAT, sales tax, etc.). You are responsible for paying all taxes associated with your use of the Platform.
All payments are non-refundable except as expressly provided in our Refund Policy. We do not provide refunds for:
If you initiate a chargeback or payment dispute without attempting to resolve the issue with us first, we reserve the right to immediately suspend or terminate your account and pursue all available legal remedies.
The Platform and all content, features, and functionality (including but not limited to software, text, graphics, logos, images, audio, video, and the design, selection, and arrangement thereof) are owned by SandeshAI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business purposes.
You retain all rights to any content you upload or create through the Platform ("Your Content"). However, by uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and transmit Your Content solely to provide and improve the Services.
You represent and warrant that you own or have the necessary rights to Your Content and that it does not infringe any third-party rights.
We respect intellectual property rights. If you believe content on the Platform infringes your copyright, please contact us at contact@sandeshai.com with detailed information.
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
We do not guarantee that the Platform will be available at all times or that it will be free from errors, viruses, or other harmful components. We reserve the right to modify, suspend, or discontinue any part of the Platform at any time without notice or liability.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SANDESHAI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:
IN ANY CASE, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 USD, WHICHEVER IS LESS.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless SandeshAI, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:
This indemnification obligation will survive termination of these Terms and your use of the Platform.
You may cancel your account at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period.
We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
We may retain your data for 30 days after termination. After that, all data will be permanently deleted and cannot be recovered. We are not obligated to maintain backups or provide you with copies of your data after termination.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
You agree to submit to the exclusive jurisdiction of the courts located in [Your City], India for the resolution of any disputes arising from or relating to these Terms or your use of the Platform.
Before initiating any legal proceedings, you agree to first notify us of the dispute by emailing contact@sandeshai.com. We will attempt to resolve the dispute informally within 30 days.
If we cannot resolve the dispute informally, you agree that any dispute will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in [Your City], India.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SandeshAI regarding the Platform.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction.
Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and SandeshAI.
The section headings in these Terms are for convenience only and have no legal effect.
For questions about these Terms, please contact us at:
Email: contact@sandeshai.com
Support: support@sandeshai.com
Legal: legal@sandeshai.com
Website: www.sandeshai.com
We will respond to all inquiries within 48-72 hours during business days.
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
You further acknowledge that you have had the opportunity to seek independent legal advice regarding these Terms and that you accept all risks associated with using the Platform.